Excellence is rebellion /
When Cory Doctorow coined the term ‘enshittification’ back in January 2023, a grateful internet gave a collective shudder of recognition. At last, there was a name for that creeping, can’t-quite-put-your-finger-on-it feeling: the sense that the digital platforms we depend on were slowly but surely turning to crap.
Two and a half years – and one AI arms race – later and Doctorow’s original blogpost has metastasised into a 352-page book. That in itself is not a great sign. Nor, frankly, is the title: Enshittification: why everything suddenly got worse and what to do about it. It may hark back to a problem diagnosed in 2023, but here in late 2025 the worsening is… well, worsening. So what has that got to do with us?
Enshittification is surely a tech problem – a mess of Silicon Valley’s making, driven by growth-hacks, engagement metrics and venture capital's never-ending appetite for scale? Yes. But also: no. Because every time someone mentions the E-word – and they will, a lot, once the book drops on 14 October – I hear one quote ringing in my ears: ‘Without marketers, this would not have been. The advertisers are complicit. The advertisers became the market. They are the demand, they are the marketplace. They were the initiating contact for all of that.’
That’s Shoshana Zuboff, Harvard Business School professor and author of Surveillance Capitalism, speaking to Contagious about the business model that underpins Big Tech’s transformation of human behaviour into ad inventory. But her point lands even harder today. Our industry didn’t just fund the enshittification, we incentivised it. And now we’re stuck using the very platforms we helped ruin.
AI is not going to get us out of this mess. If anything, it’s an accelerant – enshittification on fast-forward. What we need is un-shittification, but there are no quick fixes for that.
So where does that leave us? If culture is drowning us in a rising ride of digital effluent, the long-term solution is obvious, but not easy: sort out the damn plumbing. Fix the ecosystem. Demand better. Someone should really get on that. Please.
But in the short term, the most radical move is the simplest: refuse to contribute to the cavalcade of crap. Treat it as the grubby wallpaper – and make your work the thing that cuts through.
If this is the age of enshittification, excellence is rebellion. So pivot to brilliance. And pass the hand sanitiser.
Katrina Stirton-Dodd, Trends Editor