The Enshittification of Everything (Now in Hardback); plus a rant about effort, Avatar and the fear of being replaced
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Excellence is rebellion /

 

When Cory Doctorow coined the term ‘enshittification’ back in January 2023, a grateful internet gave a collective shudder of recognition. At last, there was a name for that creeping, can’t-quite-put-your-finger-on-it feeling: the sense that the digital platforms we depend on were slowly but surely turning to crap.


Two and a half years – and one AI arms race – later and Doctorow’s original blogpost has metastasised into a 352-page book. That in itself is not a great sign. Nor, frankly, is the title: Enshittification: why everything suddenly got worse and what to do about it. It may hark back to a problem diagnosed in 2023, but here in late 2025 the worsening is… well, worsening. So what has that got to do with us? 


Enshittification is surely a tech problem – a mess of Silicon Valley’s making, driven by growth-hacks, engagement metrics and venture capital's never-ending appetite for scale? Yes. But also: no. Because every time someone mentions the E-word – and they will, a lot, once the book drops on 14 October – I hear one quote ringing in my ears: ‘Without marketers, this would not have been. The advertisers are complicit. The advertisers became the market. They are the demand, they are the marketplace. They were the initiating contact for all of that.’ 


That’s Shoshana Zuboff, Harvard Business School professor and author of Surveillance Capitalism, speaking to Contagious about the business model that underpins Big Tech’s transformation of human behaviour into ad inventory. But her point lands even harder today. Our industry didn’t just fund the enshittification, we incentivised it. And now we’re stuck using the very platforms we helped ruin. 
AI is not going to get us out of this mess. If anything, it’s an accelerant – enshittification on fast-forward. What we need is un-shittification, but there are no quick fixes for that.


So where does that leave us? If culture is drowning us in a rising ride of digital effluent, the long-term solution is obvious, but not easy: sort out the damn plumbing. Fix the ecosystem. Demand better. Someone should really get on that. Please.
But in the short term, the most radical move is the simplest: refuse to contribute to the cavalcade of crap. Treat it as the grubby wallpaper – and make your work the thing that cuts through.


If this is the age of enshittification, excellence is rebellion. So pivot to brilliance. And pass the hand sanitiser.

 

Katrina Stirton-Dodd, Trends Editor

Campaign of the Week /

Boost Mobile x Liquid Death – Cellphone Bill

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Wireless meets water in Cellphone Bill, a horror-comedy campaign from Boost Mobile and Liquid Death that turns telecom pain points into something watchably weird.

 

At the centre: a deranged villain named Cellphone Bill, played by Tony Cavalero, who haunts families while whispering about hidden fees, fine print and long-term contracts. He’s telecom hell personified and, naturally, he drinks Liquid Death while dishing out the torment.

 

Created by Liquid Death’s in-house studio, Death Machine, the campaign dropped two hero spots and pushed across social, digital and CellphoneBill.com. There, viewers could escape Bill’s wrath by switching to Boost Mobile’s $25/month Unlimited Plan with a ‘forever’ price guarantee.

 

It shouldn’t work. It does.

 

Read the Campaign of the Week here. Contagious.

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Consider this /

If it was ever deep, it wouldn’t collapse this fast

The Guardian warns we’re handing off too much to the likes of ChatGPT. LiveScience says people score lower on thinking tests when AI helps. A WSJ columnist clickbaits that it ‘made me stupid’.

 

And that’s just the intellectual panic. The emotional panic’s here too. Actors are throwing tantrums over an AI ‘star’ – someone who hasn’t even been in a film yet. Then the real stuff. Zelda Williams – actor, director, and Robin Williams’ daughter – tore into the AI grief-peddlers with one of the sharpest lines in this whole debate,  calling their work ‘over-processed hotdogs made out of the lives of human beings… shoved down someone else’s throat hoping they’ll give you a little thumbs up’. She likened it to the ‘Human Centipede of content’, recycled, regurgitated and sold as ‘the future’. It’s a brutal, necessary line aimed squarely at the worst of it: fakery, exploitation, digital necromancy.

 

But most of the panic around AI isn’t about the sacred. It’s about the shallow. It’s not legacy or memory they’re mourning. It’s status. Process. The illusion of importance.

 

I can dismiss artistic effort with one word: Avatar. Fifteen years in a blue jungle. Painstaking. Immaculate. Tin-eared and empty. (But then again, so are the self-indulgent tone poems of prestige cinema.)

 

This isn’t about intelligence. It’s about status. Effort becomes the product.

AI fakes the effort, does it faster, cue the pearl-clutching. Not because it threatens the work, but because it shows how little was there to begin with. AI didn’t make your notes, decks or copy shallow. They already were. The threat isn’t that AI does the boring work. The threat is you no longer have that excuse.

 

So now what? If the filler’s gone, what are you actually here to do? I’ll save myself the effort (and gently erode my cognitive function) and recommend the same as my esteemed colleague above: pivot to brilliance, maybe?

 

Adam Richmond, Managing Editor

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