The cost of Bud Light's bad year, how to fail well, GPTs supersede human creativity and more. 
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Almost 11 months ago we wrote in this newsletter that AB InBev executives needn’t worry too much about the backlash against Bud Light because brand boycotts ‘usually bark worse than they bite’.

 

As it turned out, AB InBev’s executives were right to be worried. In fact, they probably were not nearly worried enough.

 

Last week, the company presented its full-year financial results to investors, giving a clearer picture of what the fallout from Bud Light’s marketing partnership with transgender influencer Dylan Mulvaney cost.

 

Overall, 2023 was by no means a bad year for the Belgian brewing conglomerate, which posted record revenue of $59.38bn. But it was made clear that it would have been a far better one without its accidental foray into the culture wars, with CEO Michel Doukeris noting at the outset of the earnings call that, ‘our full growth potential was constrained by the performance of our US business.’

 

AB InBev did not state the exact financial toll that the Bud Light brouhaha extracted from the company, but organic revenue in North America declined $1.38bn year-on-year (or -8.3%), and CNN has reported that this is probably the best indicator. 

 

AB InBev is now busy clawing back share of the beer market in the US, according to Doukeris, although ‘not at the fast pace that we were expecting.’

 

Last year, Doukeris said in an earnings call that AB InBev’s share of the beer market in the US declined by 5.2 percentage points in the second quarter (to 36.9%) in the wake of the Bud Light backlash.

 

On Thursday, he revealed that February’s market share figures showed the company had managed to close the deficit from its May peak by 1.2 percentage points, and that it continues to make up ground at a rate of 0.1 or 0.2 percentage points every three or four weeks.

 

‘This whole event from April to the end of the year caused trouble not only for Bud Light but for [AB InBev] as a whole,’ concluded Doukeris.

 

That might be underselling it. The effect that right-wing outrage had on AB InBev’s bottom line had repercussions throughout the marketing industry.

 

When we polled over 100 industry executives for our 2024 Radar report, we asked them whether the fallout from Bud Light had made them think differently about purposeful marketing, and 25.2% said it was ‘a real wake-up call to dial it down.’

 

This is by no means a consensus — although it does also depend on how the 74.8% who said it hadn’t changed their attitudes felt about purposeful marketing to begin with — but it is significant.

 

And while you could not with any degree of certainty pin the industry’s recent retreat from purpose as an unassailable orthodoxy on Bud Light, you have to admit that the timings look a bit suspicious.

 

But more to the point, it makes our conclusion from last year’s newsletter that ‘there's a decent chance the only thing most people will remember from this episode is the name 'Bud Light’ feel like a bit of a clanger (even if precedent was on our side). 

 

Now we know how former Time Warner CEO Jeffrey Bewkes feels when he remembers his quip that worrying about Netflix was like worrying the Albanian army would take over the world.

Campaign of the Week /

Based on True Feelings

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A Thai insurer is framing its hassle-free online services as a lifeline for introverts in an emotional online spot.

 

The ad for Hey Goody shows introverts looking exhausted and stressed as they navigate parties, busy offices and family gatherings, and then promises not to drain your energy any further with sales calls.

 

Bangkok agency Creative Juice produced the campaign, which tries to convince people to switch to Hey Goody (or take out insurance for the first time with the brand), not by adding benefits or extras, but by removing an annoyance. Read our full write-up here. Contagious.

Attend this /

Contagious Live London: special guests

Weve got ana agenda v2

Jellyfish's Tom Roach, Uncommon's Lucy Jameson and Lego’s Emma Perkins will be on stage at Contagious Live on 14 March to discuss the biggest challenges and opportunities facing the ad industry in 2024.

 

We’ll also take you through the themes that emerged from our 2024 Radar survey of over 100 industry executives, and offer some advice on how to turn those trends to your advantage.

 

And we’ll bring you up to speed with some of the best campaigns from around the world in our needlessly adversarial (but always entertaining) Pitch Battle.


So come join us at Framestore’s Chancery Lane offices, from 5:30pm–9pm, and enjoy an evening of insights, inspiration, pizza and beer. Tickets are just £35. Get them here. Contagious.

Read this /

Reasons to be optimistic about advertising in 2024

 

‘Why do we all have to be so serious and look so miserable? To live in the shadow and paranoia of AI, whilst furiously trying to convince people that it’s a really good thing. Which it probably is.’

 

VCCP’s chief strategy officer, Clare Hutchinson, takes inspiration from punk singer Ian Dury, to offer some reasons to be cheerful about the ad industry in the year ahead, from the return of humour and the death of purpose, to the arrival of our robot overlords. Read it here. Contagious.

Read this /

How to fail well

edmondson

‘If you said “fail fast, fail often” to the plant manager of an automotive assembly line, they would look at you like, “Are you kidding me?” That’s just not helpful in any way, shape or form…’

 

Harvard Business School professor Amy Edmondson has been researching failure for two decades. Her early work with medical teams left her perplexed by apparently showing that effective teams had a higher failure rate, until she figured out that high performers didn’t make more mistakes, they just weren’t afraid to report them.


This insight led Edmondson to pioneer and promote the concept of psychological safety. And in an interview with Contagious, she discusses her latest book, on the science of failing well, the connection between failure and creativity, and how managers can create a work environment that supports the right kind of failure. Contagious.

Quote of the week /

 

‘The present findings suggest that the current state of AI language models demonstrate higher creative potential than human respondents.’

 

A study published in Nature pitted humans against GPT-4 in a series of divergent thinking tasks (eg, identifying alternative uses for everyday objects), and found that the AI produced more original and elaborate responses.

 

If there’s something to be salvaged for human creativity here, it’s that the automated scoring tool used to judge the responses may ‘overlook the intrinsic, intangible qualities that human creativity embodies’, according to an article in Psychology Today.


And if you’re looking for a way to show those chatbots who’s the real creative, take a walk. This article in the Guardian looks at some new research in Discover Psychology that confirms walking at a natural pace improves divergent thinking. Guardian.

Beware of this /

Charlie and the Chatbot Tragedy

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If you’re not from the UK, you may not be aware that comically disappointing children’s attractions have become a staple of our news agenda and national conversation. But they have, and the latest scandal of its kind has put a spotlight on the pitfalls of using AI to create marketing assets.

 

A Willy Wonka Experience that took place last month was attended by the police after parents began raging at the event organisers when they turned up to what was promised to be an immersive experience celebrating chocolate, only to find a sparsely decorated warehouse with a small bouncy castle.

 

What makes this debacle different from all the sub-par winter wonderlands that came before, was the mismatch between the reality of the event and AI-generated images used to market it (see above).

 

‘Tempting as it may be to use generative AI to quickly, and cheaply, generate marketing materials, the risk of misleading consumers is high, given that the resulting materials are the relevant AI model’s interpretation of prompts describing the product or experience, rather than images of the actual product or experience itself,’ commented corporate lawyer Stuart Smith, in an article about the fiasco. Fast Company.

What's new on IQ /

IQ box 6 march
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